1. Go shopping as you would normally.
2. Open the CheckRewards app and click on "Add any receipt".
3. Take a photo of your receipt. After this, your receipt will undergo moderation.
4. Wait for the moderation process to be completed. It usually takes just a few seconds, but sometimes it may take a few days. To avoid delays, ensure that you add a receipt correctly. For guidance on this, refer to the question "How can I correctly add a receipt?"."

When adding receipts that contain promotion items or stores in them, it's important to submit them within 3 days from the date of purchase.

For receipts with no promotions, there is no time frame for adding them. This way, you can store all your receipts in one place, regardless of how old they are, track expenses, and optimise your spending.

Pending status indicates that your receipt is currently being verified. This should take no more than 3 working days. We’ll send you a push notification when the receipt verification is over.

If you have a regular receipt for a purchase made online, you can add it to the app. Electronic receipts are not accepted.

We acknowledge that the information you submit to us is personal, and protecting your privacy is our utmost priority. At the same time, it is necessary for us to collect payment information in order to process your receipt and credit you with cashback. You can rest assured that any information you provide is securely protected by us.

We accept receipts that are fully visible and clear. Receipt photos should contain the following information, which must be easily readable:

• Date and time of purchase
• Store name, including the logo and location
• Tax registration number (TRN)
• Total amount
• All the items, in case you're claiming for a promotion

In case some of the information is missing or not clear, your receipt might be declined.

When adding a receipt, make sure that:

• It's your own receipt and you're adding it for the first time, as we cannot accept duplicates
• It's a regular paper receipt and not an electronic receipt, voucher, or bank slip
• The receipt fits fully within the frame and captures all important information: date of purchase, store name including the logo and location, tax registration number (TRN), total amount and listed items (in case you're claiming for a promotion)
• The receipt is undamaged, fully visible and in print format, as we cannot accept handwritten receipts

Normally, receipts are processed immediately, but sometimes it may take up to 3 working days. To avoid long processing times, ensure that your receipt is clearly visible from top to bottom and that you've captured all important content. Once your receipt has been processed, you'll receive a push notification.

You can upload only one receipt at a time. If you have multiple receipts, please submit them one after another. Our system is unable to process multiple receipts submitted together, which may lead to confusion and receipts being declined.

1. Explore the promotion range of stores and their products offering increased cashback in the "Shop In-Store" section. These are all offer cards visible when you open the app.
2. Purchase products from the specified range. It is important to ensure that you select the correct items from the respective stores; otherwise, your receipt may not qualify for increased cashback.
3. Upload a photo of your receipt by clicking on "Add any receipt." Choose the place of purchase and the item from the promotion range. Your receipt will then undergo moderation.
4. Wait for the moderation process to be completed. This usually takes just a few seconds, but in some cases, it may require a few days. To avoid delays, make sure to upload your receipt accurately. For detailed instructions, refer to the questions "How can I correctly add a receipt?" and "Why do I have an unaccepted promotion?".

In case you can't find the right store, you can add any receipt without specifying where it's from. Simply click on "Add any receipt". In this case, your receipt will be counted towards the "receipts from any place" promotion.

Yes, promotions have an expiration date, which is reflected in the offer card for each specific promotion.

Unaccepted promotions imply that some of the conditions listed below haven't been met:

- You've exceeded the maximum number of receipts for this promotion
- Your receipt doesn't meet the minimum amount
- Your receipt is older than 3 days

If you believe that you've satisfied all the terms and your promotion got unaccepted by mistake, contact our support team:

1. Go to the "Receipts" section and select the receipt with the unaccepted promotion
2. Click on "Contact support" and fill out a form

Our support team will respond within 3 working days.

In this section, you'll discover stores and items where you can earn money rewards online without physically visiting the store. Here, you'll find a variety of products such as clothes, shoes, perfumes, cosmetics, household and health items, diverse services, and marketplaces like AliExpress and Dubai Store.

1. Click on the "Go to the store" button. Important: always go to the store through CheckRewards to avoid cashback cancellation.
2. Place an order online. Important: do not exit the store before completing the order to avoid cashback cancellation.
3. Wait for the cashback to appear in your balance. Cashback will be credited to your balance once the store confirms the purchase. The duration for this process varies across different stores and may take 30 to 150 days.

Below are some of the reasons why cashback for an online order hasn't been credited:

• The transition to the online store wasn't made through CheckRewards.
• You exited the online store before completing an order.
• The item you purchased was in a category that does not qualify for cashback. The categories and amount of cashback are indicated in the online store card.
• The waiting time for a response from the store has not passed. An online store can confirm a purchase from 30 to 150 days. Information on a specific store can be found in the store card in the “Cashback terms” section."

In the wallet, choose the "Withdraw as bank transfer" option. Then you'll be able to add your bank details. We will automatically deposit your cashback as long as it meets the withdrawal minimum.

Simply choose the "Redeem for a gift card" option in your wallet. You'll then be able to select a gift card and its value.

For each withdrawal option, there is a minimum amount required to initiate the request. Currently, the minimum threshold for transferring to a Wio card is 25 AED, for other bank transfers is 100 AED, and for gift cards is 50 AED.

No, there are no fees associated with cashback withdrawals. You will receive the full amount of money that you've earned in cashback.

It may take up to 3 working days to review your withdrawal request. Once it's done, the time for receiving your cashback transfer will depend on your bank.

To be able to earn cashback and set up withdrawals, you need to successfully verify your phone number. That's why the sign-up process involves registering with your phone number, which is authenticated by a code sent to it.

Missing verification codes are sometimes due to areas with poor reception, a mobile device issue or network traffic congestion. Here are some troubleshooting suggestions:

1. Find an open area with robust signal reception
2. Request the verification code again within 10-15 minutes

If you're still unable to receive your signup verification code, please reach out to our customer service. In the "Profile" section, click on "Help" and fill out the form. Our support will respond within 3 working days.

You can have only one CheckRewards account connected to your valid phone number.

CheckRewards offers you the opportunity to receive a portion of your spending back for snapping receipts from your favorite places or for making online orders.

You'll find a diverse selection of stores and items, for which you can earn cashback within the app. Additionally, you can explore more promotions by selecting a desired category through the "categories" tab, and browse through available stores with their latest promotions.

We utilize cutting-edge technology to recognize your receipts and credit you with the correct amount of cashback for shopping at any place. We also provide you with up-to-date information on the best cashback promotions around you, allowing you to find items with the best deals.

Absolutely. There is no cost associated with using CheckRewards. To explore and shop, all you have to do is register for free.

Currently CheckRewards is available only in the UAE.

We prioritise utmost safety. Data protection and privacy are of paramount importance to us, and we ensure compliance with applicable regulations such as GDPR and the new federal laws in the Middle East. All data stored is encrypted.

We'd be sorry to hear that, but we understand that sometimes each of us needs to take a pause. Reach out to our customer support and specify your phone number that is linked to your CheckRewards account.

In the "Profile" section, click on "Help" and fill out the form. Our support will respond within 3 working days.